Last Updated 21st July 2023
This policy applies to all purchases made online at thetruthaboutaddiction.com.au
Please send an email to firstname.lastname@example.org to submit your return request, and return instructions will be emailed back to you.
- Unfortunately, we cannot accept returns for book orders.
- We do not offer ‘Exchange’. Please return your order for a refund and place a new order for different sizes/products.
- We do not refund shipping costs.
- Online orders are not processed over the weekends or public holidays.
Conditions of Return:
- The item/s were purchased from The Truth About Addiction Online
- The item/s are in their original conditions: Unworn, not altered and/or washed
- All tags are still attached
- Your order must be returned to us within fourteen (14) days from your delivery date
Any items that do not meet these criteria will not be valid for any return. Any items returned to The Truth About Addiction without approval will not be processed and will be returned at the customers’ expense.
Full Priced Items:
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method.
We do not offer exchanges, store credits or refunds on SALE products unless the product is not of acceptable quality or is different from its description as required by Australian Consumer Law. This applies to all sale items including those using a promotional code or discount at checkout.
We do apologise for the disappointment if the product is faulty/damaged upon arrival. Please send us an email including your order number, a small description and images of the fault to expedite the return process.